Refund Policy

This document is available in English only.

Payments to izipay livechat are made in cryptocurrency, so refunds are handled manually by our support team.

Pro plan

• You can request a full refund within 7 days of paying for Pro if you are not satisfied, once per account.
• After 7 days, prepaid months are not refundable, except where we materially reduce a paid feature or cannot provide the Service because of our fault. In that case we refund or credit the unused full months.

AI replies

• Unused AI balance from a purchase can be refunded within 14 days of payment if less than 10% of that purchase was used.
• Used AI replies and free bonus balance are not refundable.

What is never refunded

• Network fees shown on the invoice.
• Accounts closed for breaking the Terms of Service or Acceptable Use Policy.

Wrong payments

If you paid on the wrong network, in the wrong token, a different amount or to an expired invoice, write to us with the transaction hash. When we can access the funds we will credit your account or return them minus the network costs of returning them.

How to request

Write to support@izipay.me from your account email with the invoice number and a wallet address on the same network. Approved refunds are sent in the same stablecoin within 10 business days, at the US dollar amount paid.

Other documents: Terms of Service · Privacy Policy · Acceptable Use Policy